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Business Operations Manager

What you ll be doing...

The Verizon Customer Experience team is a new group tasked with evolving the customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love.

As a Manager of Operations for Digital Experience, you ll be joining a dynamic and growing digital experience team. You ll support key strategic initiatives and operational efforts to transform our business over the coming years. You will report directly to the VP of Digital Experience and manage complex initiatives with high levels of visibility.

  • Partnering with cross-functional teams on execution of different initiatives.
  • Developing executive presentations for stakeholder communications on the progress, risks and budget results of strategic initiatives.
  • Analyzing complex issues and conducting quantitative analyses to determine the feasibility of operational and investment decisions.
  • Supporting project efforts in defining scope, planning, executing and reporting to stakeholders on strategic initiatives.
  • Identifying and executing upon opportunities for improved efficiencies.
  • Tracking and managing key meetings, deliverables, action items and deadlines.
  • Preparing weekly executive status updates for leadership.
  • Facilitating the effective distribution of information among relevant audiences.

What we re looking for...

You ll need to have:

  • Bachelor s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Experience managing multiple projects across different teams at a large enterprise.
  • Excellent interpersonal and presentation skills.
  • Proven track record of effectively managing stakeholders.
  • Five or more years of program management experience with proven history of owning and driving results.
  • Ability to identify and manage dependencies, milestones, and critical paths.
  • Team player mindset and the ability to handle several projects in parallel and follow through on expectations, with minimal supervision.
  • Self-motivation and the ability to learn quickly, be proactive in anticipating needs and think beyond the guidelines provided in the role.
  • Ability to provide consistent accuracy and adherence to deadlines in a fast-paced environment.
  • Innovative thinking, organization and communication skills.



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