Business / Systems Analyst - II

Partner with business stakeholders and IT peers to design, document, and drive Voice User Interface delivery. This includes Jira Story grooming and documentation, developing high level VUI document, understanding business problems, driving deliverable timelines through entire lifecycle. Develop method to measure Speech KPI's for project success. MUST HAVE SKILLS: 3-5 years experience in the below areas: - Voice User Interface experience design- IVR application design experience-Hands on experience to enterprise level Speech Technology Vendor (Nuance or competing technology product)- Business analyst experience (requirements collection, design documentation- Project management experience- Experience interacting with business owners, developers, testers, and support resources -Experience facilitating and leading design discussions with technical and business subject matter expert to a common Voice User experience -Experience with style guide and persona development -Knowledge of human factors -Technical aptitude -Experience managing the entire project lifecycle -Skills completing improvement opportunity analysis via Speech tuning work or managing Speech vendor relationship for tuning work -Application performance analysis skills -Basic SQL query development to measure application performance -Candidate should be independent and able to articulate Voice User Interface best practices, methodologies and recommendations -Speech VUI experience design -Speech Grammar design -Speech Platform experience: Nuance, Interactions, and/or competing productNice to have skills:-Speech Grammar development a plus-Prior development experience a plus-Voice talent coaching a plus-Voice Bot/Virtual Assistant design experience a plus

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